BREW POS Front of House help

Step-by-step guides for BREW POS at the terminal, where your servers and bartenders take orders, run tabs and take payments. Pick the job you are doing.

Getting started

• Front of house quick start

• Starting and ending your shift

• Logging in and clocking in

• Finding your way around tables and tickets

Taking orders

• Taking an order

• Comps, voids and discounts at the POS

• Taking tax off an order

• Handling web and QR orders at the POS

• Using wait lists

• Moving tickets to another server

• Fixing an item you rang in wrong

• Marking an item sold out (86)

• Looking up and editing a customer at the POS

• Ordering by seat, quantity and course

• Ringing flights, pour sizes and growler fills

• Selling kegs and taking keg deposits

• Taking a to-go order

Taking payments

• Explaining card holds on tabs

• Taking a payment and adjusting tips

• Printing the presenter ticket

• Splitting and merging tickets

• Processing a refund

• Starting a tab with a card pre-auth

• Selling and redeeming gift cards at the POS

• Charging to a house account at the POS

• Paying at the table with a QR code

• Running club memberships

• Sending a receipt by text

• Adding a gratuity to a large party

Staff and reports

• Closing out the end of the day

• Reopening a shift report to enter tips

• Editing timesheets at the POS

• Paying cash in and out of the till

• Checking today's sales at the POS

• Staff messages and opening and closing checklists

Troubleshooting

• When the till is over or under

• Reattaching a lost card payment

• When your system says Offline

Hardware and settings

• Using the KDS bump bar

• Restarting the Windows print spooler

• Setting up a station

• Editing products at the POS