BREW POS Front of House help

Step-by-step guides for BREW POS at the terminal, where your servers and bartenders take orders, run tabs and take payments. Pick the job you are doing.

Getting started

• Front of house quick start

• Starting and ending your shift

• Logging in and clocking in

• Finding your way around tables and tickets

Taking orders

• Taking an order

• Comps, voids and discounts at the POS

• Taking tax off an order

• Handling web and QR orders at the POS

• Using wait lists

Taking payments

• Explaining card holds on tabs

• Taking a payment and adjusting tips

• Splitting and merging tickets

• Processing a refund

• Starting a tab with a card pre-auth

• Selling and redeeming gift cards at the POS

• Charging to a house account at the POS

• Paying at the table with a QR code

• Running club memberships

Staff and reports

• Closing out the end of the day

• Reopening a shift report to enter tips

• Editing timesheets at the POS

Troubleshooting

• When the till is over or under

• Reattaching a lost card payment

Hardware and settings

• Using the KDS bump bar

• Restarting the Windows print spooler