Front of house quick start
Everything your team needs to know to get started on the BREW POS terminal, in the order a shift runs: log in, ring up orders, take payments, adjust tips, end your shift and close out. Each part links to its full guide when you need more.
1. Log in and clock in
1. Tap Login, at the top right of the screen.
2. Type the User ID and PIN your company gave you, then tap Login (Figure 1).
If your company uses time cards, logging in offers to clock you in too. Clock In and Clock Out only touch your time card. Timesheet prints your time card, and Change PIN sets a new PIN. Forgotten your PIN? Ask a manager to reset it.
Full guide: Logging in and clocking in
Figure 1. The login screen. Clock In, Clock Out, Timesheet and Change PIN are along the bottom
2. Ring up an order
Your products are grouped in categories across the top of the order screen. Tap an item to add it to the ticket (Figure 2).
• To remove an item, select it on the ticket, then tap the Minus button at the top of the order screen.
• To change an item, tap the Modifiers button above the ticket. No, Add and Mod, along the bottom, tell the kitchen to hold something, add extra, or make it a little different.
Full guides: Taking an order and Finding your way around tables and tickets
Figure 2. The order screen. Categories run across the top and the ticket is on the right
3. Comps and discounts
One item: select it on the ticket, then tap Comp, or OVR (override) to change its price.
The whole ticket: tap More, at the bottom right of the order screen (Figure 3). From there you can:
• type a discount. It is in dollars unless you tap % first;
• use a preset discount button along the bottom;
• cancel or comp the ticket, or take the tax off with No Tax;
• transfer the ticket to another employee;
• add a note, which prints on the receipt;
• add a set gratuity with the Gratuity tab at the top.
Full guides: Comps, voids and discounts at the POS and Taking tax off an order
Figure 3. The More screen. The % and $ buttons pick how the discount is typed, and your preset discounts sit along the bottom
4. Take a payment
1. Find the order under Tables or Open Orders.
2. Tap Pay, the hand holding cash, at the bottom of the order screen.
3. Choose Cash, Credit Card, Gift Card or Other, and follow the prompts (Figure 4).
To change a payment, tap its amount on the payment window.
Full guide: Taking a payment and adjusting tips
Figure 4. The payment window. NEED shows what is still owed
5. Adjust card tips
1. Tap Shifts, at the top right, then the My Tips tab.
2. Tap a card payment and type the tip on the keypad (Figure 5).
3. Tap Process at the bottom.
Processing ties up the card machines for a moment. Other stations may have to wait to take a card, and they are told if so.
Full guide: Taking a payment and adjusting tips
Figure 5. My Tips lists your card payments with the tip on each
6. Void or edit a closed ticket
1. Tap Tools, then History (Figure 6).
2. Select the closed ticket.
3. Tap Void to void it, or Edit to change the payment or reopen the ticket. After changing a reopened ticket, take the payment again.
Full guide: Processing a refund
Figure 6. History lists closed tickets on the left and the selected ticket on the right
7. End your shift
1. Tap Shifts, then the My Shift tab.
2. Check you have no open tickets.
3. Tap Shift Report, bottom right (Figure 7).
Run the real Shift Report only at the end of your shift. You can run a Trial report at any time.
CC tips are tips on card payments. Gratuities are set tips added to a ticket, for a large group say, and can be cash or card.
Full guides: Starting and ending your shift and Reopening a shift report to enter tips
Figure 7. My Shift. An open ticket shows in red and has to be closed before your shift report
8. For managers: other shifts and closing out
Other people's shifts: under Shifts, the All Shifts tab lists every shift. Tap an open one to enter that person's tips and run their report. To fix a closed shift (a green check), tap it and delete its shift report, then run it again.
Close out the day:
1. On All Shifts, check every shift has a green check.
2. On The Till tab, check the figures and enter any Paid Outs, Paid Ins and the Till Count (Figure 8).
3. Tap Drop Till.
4. Go to the Closeout tab. Anything stopping the close out shows in red: deal with each one.
5. When everything is green, tap Close Out, bottom right. The terminal shows its progress, then restarts. If other workstations are still open, it tells you.
Full guides: Closing out the end of the day and When the till is over or under
Figure 8. The Till tab. Cash expected is what should be in the drawer
Still stuck?
Search the guides at brewpos.com/help, or call BREW POS support on 1-800-676-9874.
About this guide
BREW POS: front of house quick start
Applies to: the BREW POS terminal. Written from the BrewPOS quick reference BrewPOS Front of House (retail edition, July 2023). Not yet re-checked against the current release, so some screens may look different on yours.
Last reviewed: 30 September 2026 · Owner: Eddy
BrewPOS How to use
Support 1-800-676-9874
Email [email protected]
© 2026 BREW POS. All rights reserved.