Processing a refund
A refund is rung up as its own ticket, using a Refund button on the order screen.
Ring up the refund
1. Open a new ticket.
2. Find the Refund button. It is usually in the Retail or Misc category (Figure 1). If you cannot find it, a manager can look up where it lives in BREW POS Admin.
Figure 1. Refund, here in the Retail row
3. Tap Refund. You are asked for the amount.
4. Type the amount and tap the green check mark (Figure 2).
Figure 2. Type the amount to refund
5. Tap Pay and choose the payment type as normal.
6. For a credit card refund, key the card number into the card machine by hand.
About this guide
BREW POS: front of house how-to guide
Applies to: the BREW POS terminal. Written from the BrewPOS quick reference Processing a refund (May 2019). Not yet re-checked against the current release, so some screens may look different on yours.
Last reviewed: 29 September 2026 · Owner: Eddy
BrewPOS How to use
Support 1-800-676-9874
Email [email protected]
© 2026 BREW POS. All rights reserved.