Reattaching a lost card payment

Now and then an internet hiccup interrupts a card payment partway through. The card machine takes the payment, but the "done" message never reaches the POS. You end up with a signed card slip and a ticket that still shows as unpaid. A tool on the POS finds these payments and reattaches them.

Before you start

You need administrator permission. Someone with it has to be logged in.

Reattach the payment

1. Tap Tools, top right (Figure 1).

Figure 1. Tools, top right

2. Tap Settings, then Devices (Figure 2).

Figure 2. Devices, beside Settings and Printers

3. Tap Batch, at the bottom of the Devices screen (Figure 3).

Figure 3. Batch, at the bottom of the screen

4. A message tells you which payment was recovered, and on which ticket (Figure 4).

Figure 4. The payment is back on its ticket

This works for part payments and for closed tickets.

About this guide

BREW POS: front of house how-to guide

Applies to: the BREW POS terminal. Written from the BrewPOS quick reference How to reattach a lost payment authorization (May 2021). Not yet re-checked against the current release, so some screens may look different on yours.

Last reviewed: 29 September 2026 · Owner: Eddy

BrewPOS How to use

Support 1-800-676-9874

Email [email protected]