Finding your way around tables and tickets
Two screens tell you what is going on in the room: the tables screen, which shows every table and what state its order is in, and the tickets screen, which lists every open ticket. This guide explains how to read both.
The tables screen
Each table is drawn in its place in the room (Figure 1). The outline tells you its state:
• White outline: the table still has an open ticket.
• Red outline: something on the order is being held and has not been made yet.
• Green outline: the check (the presenter) has been taken to the table.
• Grey table: it belongs to another server.
• A number in brackets: that many split tickets on the table.
Figure 1. The tables screen. Each outline color is a table state
From here you can also:
• start a To Go order
• add another ticket to a table that already has one, with Add to Table
• tap Table, bottom left of the order screen, to come back here at any time
To move a ticket to a different table, tap the table number shown on the ticket (Figure 2).
Figure 2. Table 67, seating 4. Tap it to move the ticket
Chairs
Every table has a set number of seats. Use the Chair button in the toolbar to put each item on a guest's chair (Figure 3). It makes splitting the check much faster later. To seat more people than the table normally holds, pick a higher chair number in the Chair window.
Figure 3. The order screen. Chair and Table are in the toolbars
The tickets screen
Tap the multicolored ticket button to open the tickets screen (Figure 4). It has two tabs: My Tickets, and All Tickets if you have permission to see everyone's.
Figure 4. The ticket list. The symbol at the left of each row is its state
The symbol beside each ticket tells you what it is:
• Arrow: a To Go order
• $: partly paid
• Printer: the check has gone to the customer and is waiting for payment
• Hold: an item on it is on hold
• Note pad: an ordinary open ticket
Tap the magnifier to search for a ticket by number, table, customer, employee and more.
About this guide
BREW POS: front of house how-to guide
Applies to: the BREW POS terminal. Written from the BrewPOS quick reference BrewPOS Front of House (July 2023). Not yet re-checked against the current release, so some screens may look different on yours.
Last reviewed: 29 September 2026 · Owner: Eddy
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