Comps, voids and discounts at the POS

There are several ways to take an item off a ticket or change its price at the POS, and each one lands in a different place in your reports. Picking the right one keeps your sales, stock and profit figures honest. This guide explains each button, when to use it, and where it shows up afterwards.

Setting up the discounts themselves in BREW POS Admin is covered in Setting up discounts.

Which one to use

• Not sent to the kitchen or bar yet: Minus.

• Made, but the guest should not pay for it: Comp, or a 100% discount.

• Made, and the guest pays less: Override or discount.

• The ticket was never wanted and nothing was made: Cancel.

• The ticket is already paid: Void.

Watch out: do not minus or cancel something that was made

Minus after send and Cancel take the item out of the system altogether. If you track stock or profit, those numbers go wrong. For anything the bar or kitchen has already made, use Comp or a 100% discount instead.

Minus: take an item off before it is sent

1. Select the item on the ticket.

2. Tap the Minus button (Figure 1).

The Minus button, above the ticket beside +

Figure 1. The Minus button, above the ticket beside +

Minus is meant for items that have not gone to the kitchen yet. An employee can be given permission in Admin to minus items after they are sent too. Each one is logged as a minus after send and shows in the ticket's event log in Admin, and on Reports, Summary, Employee as -b4send and -aftersent.

Comp an item

Comping sets the item's price to 0.

1. Select the item.

2. Tap Comp (Figure 2).

Comp, beside Minus and QTY

Figure 2. Comp, beside Minus and QTY

Your system can be set to ask for a reason every time something is comped.

Comp the whole ticket

1. Tap more, bottom right of the order screen (Figure 3).

more opens the red ticket screen

Figure 3. more opens the red ticket screen

2. Tap Comp Ticket, top right of the red screen (Figure 4).

Comp Ticket

Figure 4. Comp Ticket

Override or discount an item

1. Select the item.

2. Tap OVR (Figure 5).

OVR, the override button

Figure 5. OVR, the override button

3. Either type the exact new price in Price Override, or tap a % Off button. The percentage buttons go up to 50% (Figure 6).

Type a price, or pick a percentage. The row underneath holds your own discount buttons

Figure 6. Type a price, or pick a percentage. The row underneath holds your own discount buttons

The buttons along the bottom, such as police officer and Seniors here, are your own discount buttons. They are made in Admin under Setup, Discounts, Discount Buttons.

Discount the whole ticket

1. Tap more, bottom right of the order screen.

2. Make sure Discount is highlighted at the top left (Figure 7).

3. Choose % or $.

4. Type the amount on the keypad, or tap a percentage along the bottom.

Your system can be set to ask for a reason every time.

The ticket discount screen. Pick % or $, then the amount

Figure 7. The ticket discount screen. Pick % or $, then the amount

Cancel a ticket

1. Tap more, bottom right of the order screen.

2. Tap Cancel Ticket, top right of the red screen (Figure 8).

Cancel Ticket

Figure 8. Cancel Ticket

Cancel removes the ticket's items from the system. See the warning under Which one to use before cancelling anything that was made.

Void a paid ticket

Voids are for tickets that have already been paid.

1. Tap Tools (Figure 9).

Tools, at the top of the POS

Figure 9. Tools, at the top of the POS

2. Tap History (Figure 10).

History

Figure 10. History

3. Select the transaction, then tap the void button in the middle of the bottom bar: a minus sign in a red circle (Figure 11).

The void button is the red circle at the bottom

Figure 11. The void button is the red circle at the bottom

Watch out: voiding voids the card payment too

Voiding a ticket paid by credit card also voids the payment, and the card number is not kept.

Who can do what, and where it is tracked

Each of these is a permission given employee by employee in BREW POS Admin. The steps are in Managing employees.

Comps, overrides, discounts, cancels and voids are each tracked in four places:

• the ticket's event log

• the Comp tab at closeout

• Reports, Activity

• Reports, Summary, Employee

About this guide

BREW POS: front of house how-to guide

Applies to: the BREW POS terminal. Written from the BrewPOS quick reference Minus Button, Comps, Discounts/Overrides, Cancels, Voids (May 2021). Not yet re-checked against the current release, so some screens may look different on yours.

Last reviewed: 29 September 2026 · Owner: Eddy

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